Why bother with SLI and SLO?
Is there really any value in setting service level indicators and objectives?
Does your company get a panic attack every time there’s an incident? 💔
Is finger pointing and blaming seen as an insurance to see less incidents? 👉
Does the blast radius of incidents grow month after month and year after year? 💣
That’s probably because we fail to acknowledge a simple fact: complex systems fail all the time.
Service levels are about acknowledging this aspect and being prepared for them. 🎉💥