Why bother with SLI and SLO?

Is there really any value in setting service level indicators and objectives?

Does your company get a panic attack every time there’s an incident? 💔

Is finger pointing and blaming seen as an insurance to see less incidents? 👉

Does the blast radius of incidents grow month after month and year after year? 💣

That’s probably because we fail to acknowledge a simple fact: complex systems fail all the time.

Service levels are about acknowledging this aspect and being prepared for them. 🎉💥